Policies & Statements
As a third-party company, Extensive Standard Technical Services Co., Ltd. (ESTS) believes in the basic rules of independence, objectiveness and integrity. We inform and train our employees on our integrity policy. ESTS implements zero tolerance policy and will terminate employment immediately for any employees violating the integrity policy. Please report any violation to our independent Integrity Department at email@example.com.
ESTS Statement of Impartiality
In order to maintain impartiality, integrity and guarantee the independence of certification activities, ESTS hereby makes the following declarations:
The above statements declare ESTS's standpoint of impartiality, integrity and independence. All employees of ESTS should implement strictly and we welcome supervision from the society.
Appeals, Complaints, and Disputes Management
ESTS attaches great importance to customer satisfaction. In order to continuously improve our service quality, we will humbly listen to your opinions or suggestions and make timely investigation and addressing. If you have any comments or suggestions regarding the certification and audit activities of ESTS or the client companies audited and certified by ESTS, you are welcome to present to ESTS Integrity Committee at E-mail: firstname.lastname@example.org
Click followed link to view Complaint & Appeal Resolution Procedure.
In order to provide a better communication and understanding, ESTS Complaint & Appeal Resolution Procedure is translated into the different local languages, for more information, please contact us.